(Please see the charges page for our fees.)

Appointment times

We always aim to arrive when we say we will, and will let you know if we are going to be more than 10 minutes late. If you want to postpone or cancel an appointment please let us know the day before. Otherwise a cancellation fee may be applicable (see below).

Cancellation

You have the right to cancel for up to 7 days for any non-emergency job costing more than 35. Any materials purchased for you at your request or work already started at your request will be charged at cost.

A cancellation fee of the first half hour's fee may be charged if you are not in when we arrive for a booked appointment. This may be waived at our discretion.

Payment terms

Payment by cash or cheque only, immediately upon completion of the job, except by prior arrangement.

We reserve the right to ask for a deposit for materials bought for a specific job on your instructions.

We reserve the right to specify a minumum 1 hour appointment for visits outside the Uplyme/Lyme Regis area, unless these can be combined with another job in the same area.

We reserve the right to bill you in stages for longer/larger jobs, each stage to be paid for immediately upon completion.

If you wish to be invoiced and pay later, commercial rates of 25/hour apply.

What to do if something is wrong

We want you to be happy with the standard of work and the service you receive. If you have any complaints, please phone or write to us in the first instance, and if we can put things right, we will do so. If for any reason we cannot rectify a problem, we will offer you a refund.

Any problems explicitly due to work we have done will be fixed free of charge; we do not however offer a free service where problems are due to normal wear and tear or your misuse of items. We will always try to be flexible about resolving any problems however.

If you ask us to do a job that is not in accordance with normal practice, we will tell you that we do not recommend it. If you decide to go ahead anyway, please bear in mind our advice before making a complaint if you have subsequent problems. (For example, laying a floor on a sub-standard surface, or using inadequate materials to effect a repair.)

We aim to respond to all complaints within a week; however at busy times or during holidays this may not be possible.

Use of this web site

We endeavour to ensure that the information on this web site is correct and up-to-date.

Last reviewed August 2016. We may revise these terms from time to time. Revised terms will apply from the date of the publication on this web site. Please check the site regularly to ensure you are familiar with the current version.